How will I gain entry to the event?

Once your registration has been confirmed by the publisher, you will receive a confirmation email. On the day, please show your confirmation email to the registration team at County Hall and they will check you in to the event and provide you with a pass to access the event and networking spaces.

Why can't I find any emails related to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

Will I require proof of vaccination?  

In line with the government guidelines, you will not require proof of vaccination or a negative covid test in order to attend the event. We would however recommend taking a lateral flow test on the day of the event and advise you not to attend should you receive a positive result.

What safety measures will be in place?  

Hand sanitiser will be available however face-masks and social distancing will be optional, so we advise individuals to act responsibly and be respectful of others.

What if I can no longer attend the event due to a positive COVID-19 test?  

If you can no longer attend the event due to a positive COVID-19 test result, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

How will my personal data be handled?  

Your personal data will be processed in accordance with our Privacy Policy. Whilst the Covid pandemic is ongoing, we are also processing your data in accordance with the latest Government Guidance.

What is the cancellation policy?  

If you can no longer attend the conference and you have bought a pass, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.

Can I transfer or upgrade my pass?

If you would like to transfer your pass to another person or upgrade your pass, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

How do I get to the venue?

The address of the venue can be found here, along with transport options and directions.

Is the venue accessible? 

We select our venues to ensure that all our events are as accessible as possible for our guests. If you have any specific accessibility requirements you will have the opportunity to indicate this when filling out the event registration form.

Will food and drink be provided at the event?

Yes, drinks and breakfast will be provided at the event.

I have dietary requirements, what should I do? 

If you have any specific dietary requirements you will have the opportunity to state them when registering for the event.